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©2018 by Howl Fabric LLC

FAQ

Below are many of our most frequently asked questions. Please feel free to contact us if you have a question not answered below. 

QUESTIONS ABOUT OUR FABRIC

 

What is your faux fur made from?

    All of our fur is 100% synthetic faux fur fabric, most are made with a blend of polyester and acrylic fibers. We do not sell any pelts or animal based fabric.

Do you offer samples?

    Yes, we encourage you purchase a sample swatch before ordering a large yardage cut to ensure the color and faux fur type are a good fit for your project.  Our sample swatches are small cuts of fabric approximately 1-3" in size, designed to let you preview the color and texture before making a larger purchase.

What size fabric cuts can I buy?

     We offer yard (36") and half-yard (18") cuts. The width of faux fur fabric can vary, but is normally 55" - 70" maximum width. Faux fur is most commonly an approximate 60" width. A full yard is therefore typically 36"x60".  We also sell sample swatches, swatches are very small cuts of about 1-3" in size, to show a sample of the fur color and type before you purchase full yardage cuts.

What are considered normal imperfections in faux fur?

     We inspect all fur thoroughly before cutting and shipping to you. If a piece is damaged, we will not send it to you. However, faux fur is prone to a few normal imperfections from the manufacturer you will see from time to time, these do not impact the ability to use the fur and therefore are not considered abnormal. Some things commonly seen on faux fur include: writing on the backing from the manufacturer, some damage to the selvage edge (the fabric edge), small holes in the backing, small lines or depressions in the pile depending how tightly the manufacturer has rolled the bolt (can be brushed, steamed, or allowed to fall out on their own over time.)  

 

What is a fabric "Remnant"?

     We occasionally offer remnant cuts of fabric that are about to be sold out or have recently sold out, they are typically less than a yard in size. Remnants are often end of roll cuts and can sometimes have small imperfections from the manufacturer, such as marks or small damages to the backing. We will not sell a remnant if there is damage to the front side/pile of the fur. Whereas our regular size fur cuts are examined thoroughly before cutting and shipping to you for such damage, remnants come to us this way from the manufacturer and are sold as-is. 

Do you offer wholesale or discount pricing?

      At this time we do not offer wholesale pricing. We may periodically offer sales or discount coupon codes through our Twitter or mailing list. 

What are your "limited quantity" furs?

      Many of our faux furs are limited quantity or overstock runs, which means we may have all that was available from the manufacturer and there will be no more of that color and style made for the foreseeable future.  These furs are unlikely to be restocked after they sell out since they are often no longer produced.  We will constantly be introducing new and limited overstock furs we feel are exceptional - both in quality and uniquely beautiful colors. If you see something you like we recommend you hurry, some furs will sell out quickly!

Do you offer custom run fur colors?

     We currently offer a selection of Howl Fabric exclusive faux fur that is produced by us as custom run colors, this fur is exclusive to our website and is not be available elsewhere. We do not offer small runs of custom fur at this time, but will periodically post information about our latest custom faux furs we plan to make available for purchase.  Keep an eye on our Twitter for more info on upcoming exclusive and custom furs.

QUESTIONS ABOUT OUR SHIPPING

Where do you ship to?

     Currently, we ship domestically within the US and internationally to: Canada, UK, Australia, NZ, and most EU countries.  If your country is not in the list at checkout, please email us for a shipping quote.  We will do our best to accommodate your shipping request if possible.  

What methods do you ship?

     We ship economy/ground as well as priority and express. For most US shipments, you may choose at checkout which shipping speed and price is right for you. For international shipments, we use USPS Priority, this is the most economically priced option for the speed and reliability.

How long before my order is shipped?

      In normal circumstances all domestic (US) orders are cut and shipped by the next business day, international orders normally take 2-3 business days to process due to additional paperwork we must file at shipment. We pride ourselves on the quick processing of orders. If there is a delay in cutting and packaging of orders, such as business travel or we are away from the shop, we will post information here or on our Twitter to indicate there is a temporary delay in shipments and when shipments will resume.

I want to place a very large order over 14 yards, is there anything special involved for shipping?

 

      In most cases with domestic US orders there is nothing special you need to do on large orders. However, on international orders of approximately +/- 14 yards, accurate shipping will need to be  recalculated due to box size restrictions. We will email you with an updated shipping quote before we cut and ship your order if there are any changes in shipping.

How are shipping costs calculated?

     Shipping costs are calculated by the weight, box size, and distance of the shipment. 

QUESTIONS ABOUT PAYMENT

What payment methods do you accept?

    We accept all major credit cards and Paypal through our website checkout. If you are unable to pay via credit card or paypal, we can also accept check or money order through the mail.  Please email us at HowlFabric@gmail.com to place an order through the mail with these payment methods.

What currency can I use to pay?

    All prices on our website are listed in USD. Most major credit cards and Paypal can calculate and perform the currency conversion for you when purchasing from us using Canadian or Australian dollars, pounds, or euros. 

When is my order charged?

    Your credit card or Paypal is charged at the time your order is submitted.  We will notify you if an item is out of stock or there will be a delay associated with filling your order. If you would prefer to wait we can hold the order awaiting the out of stock merchandise to fulfill your order, or we can process a refund to your original payment method. Should an item be permanently out of stock, we will notify and refund you. 

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Have other questions? Contact us.